Last updated: 4 June 2026

Order processing

Orders are usually processed within 1 to 2 business days of receipt. Once your order has been processed, you will receive a shipping confirmation by email.

We do not process or ship orders on weekends or official public holidays.

Delivery times

The standard delivery time is on average 5 to 12 business days, depending on the destination and product availability.

Although we do everything we can to deliver orders within the stated period, delivery times may occasionally vary due to carrier congestion, logistical circumstances or other unforeseen situations.

Track & Trace

Once your order has been shipped, you will receive a shipping confirmation with a Track & Trace code. This allows you to follow the status of your shipment.

Important information

Please ensure that all shipping details are entered correctly and completely when placing your order. Incorrect or incomplete address details may result in delays or failed deliveries.

Your order may be delivered by a local parcel service or postal carrier. If you are not present at the time of delivery, the carrier may make a new delivery attempt or deliver the parcel to a pickup point.

Delayed or lost shipments

If your order is significantly delayed or you suspect your parcel is lost, please contact our customer service at info@elvya.nl. We will be happy to help investigate the status of your order.

Customer service

Our customer service can be reached at info@elvya.nl.

We aim to respond to all queries within 24 hours on business days.