Privacy policy
Introduction
This privacy policy describes how your personal data is collected, used and shared when you visit www.elvya.nl or make a purchase through our website.
This website is operated by A&B Commerce LTD, trading as Elvya.
Company details:
A&B Commerce LTD
Company Registration Number: 16529064
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
E-mail: info@elvya.nl
We attach great importance to your privacy and process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.
Personal information we collect
When you visit our website, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some of the cookies installed on your device.
As you browse the website, we also collect information about:
the individual web pages or products you view;
which websites or search terms referred you to our website;
how you interact with our website.
We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
Cookies
Cookies are data files placed on your device, which often include an anonymous unique identifier.
More information about cookies can be found at:
http://www.allaboutcookies.org
Log files
Log files track activity on the website and collect data such as:
IP address
Browser type
Internet service provider
Referring/exit pages
Date and time stamps
Web beacons, tags and pixels
These are electronic files used to record information about how visitors use our website.
When you make or attempt to make a purchase through our website, we additionally collect:
Name
Billing address
Shipping address
Payment information
Email address
Phone number
We refer to this information as "Order Information".
When this privacy policy refers to "Personal Data", we mean both Device Information and Order Information.
Cookie consent
We use cookies to improve the user experience and analyse the performance of our website.
On your first visit to our website, you will be asked to consent to the use of cookies.
You can withdraw your consent at any time via your browser settings or by contacting us at info@elvya.nl.
How do we use your personal data?
We use the Order Information we collect to:
Process and fulfil orders;
Process payments;
Arrange shipping;
Provide invoices and order confirmations;
Communicate with customers about their order;
Screen orders for potential fraud or risk;
Send customers relevant information and offers, to the extent permitted by law.
We use Device Information to:
Investigate potential fraud and security risks;
Analyse and improve our website;
Optimise the user experience.
Legal basis for processing
We process personal data on the basis of:
Performance of a contract (your order)
Legitimate interest (fraud prevention, customer service and website improvement)
Consent (cookies and marketing communications)
Sharing your personal data
We only share personal data to the extent necessary to perform our services.
We work with, among others:
Funnelish – to manage our online store and process orders;
Stripe – to process payments;
Google Analytics – to analyse website usage;
Facebook / Meta – for advertising purposes and retargeting.
More information about Google Analytics:
https://www.google.com/intl/nl/policies/privacy/
Opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout
Where necessary, we enter into data processing agreements with parties that process personal data on our behalf, to ensure an appropriate level of security and confidentiality.
In addition, we may disclose personal data where required by law or necessary to comply with lawful requests from government authorities.
Behavioural advertising
We may use personal data to display advertisements that we believe are relevant to your interests.
You can opt out of personalised advertising via:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads/anonymous
Microsoft Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can opt out via:
Do Not Track
Our website does not alter its data collection and use practices when it receives a Do Not Track signal from your browser.
Your rights
If you reside within the European Economic Area (EEA), you have, among others, the following rights:
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
If you wish to exercise any of these rights, please contact us at info@elvya.nl.
We generally respond to your request within 30 days.
In addition, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://www.autoriteitpersoonsgegevens.nl
Data security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Retention period
When you place an order through our website, we retain your order information for as long as necessary for:
performance of the contract;
customer service;
statutory administrative obligations;
fraud prevention.
Personal data is not retained for longer than necessary for these purposes.
Minors
Our website is not intended for persons under the age of 18.
We do not knowingly collect personal data from minors.
Changes
We reserve the right to amend this privacy policy from time to time.
Changes take effect as soon as they are published on this page.
We recommend that you review this privacy policy regularly.
Contact
For questions, requests or complaints regarding this privacy policy, please contact us at:
A&B Commerce LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
E-mail: info@elvya.nl